Questions Folks Usually Ask
Running a business is hard enough, your bookkeeping shouldn't leave you second-guessing. Here, you'll find straight-shooting answers to the questions folks like you ask most, along with the rock-solid promises that guide how I do business. From confidentiality to communication, Twisted Wire Bookkeeping is built on transparency, reliability, and a whole lot of heart.
Where questions meet clarity, and trust takes root.
FAQs
Q: What kind of businesses do you work with?
A: I work with folks who live and work close to the land, tradespeople, small shop owners, ranchers and family-run operations. If you’re the kind of person who gets your hands dirty, shows up for your work, and takes pride in what you do, we’ll probably get along just fine. These kinds of businesses are the heartbeat of rural communities, and I’m proud to support them.
Q: Do I need to be local to work with you?
A: Not at all. I’m based in Belle Fourche, South Dakota, and I love working with folks around here, but I’ve also got clients spread out across state lines. With secure tools and simple, clear communication, we can get the job done no matter where you're located. If you’re comfortable working together online, I can meet you right where you're at whether that’s down the road or a few states away.
Q: Do you offer monthly packages or hourly rates?
A: I offer both. Some clients prefer a flat monthly rate for predictable services, while others choose hourly support for seasonal or as-needed help. We’ll talk through what makes sense for your business, no pressure.
Q: What if I’m behind on my books?
A: You’re not alone and I don’t judge. Life happens. I’m here to help you get caught up and stay on track. Whether you’re a little behind or years deep in a paper pile, I can help you sort it out. I’ll meet you where you’re at. We’ll tackle it step by step until your books are cleaned up, caught up, and easy to manage. It’s never too late to take control of your finances.
Q: How do you keep my financial information secure?
A: Your privacy is non-negotiable. I follow industry best practices and have a written information security plan in place. Your data is encrypted, password-protected, and never shared. Around here, privacy isn’t just policy it’s personal.
Q: How do we meet or stay in touch?
A: However, it best works best for you. I work for you, and I know that most days don’t fit into a tidy 9-5. I am available for in person meet ups, at your shop, kitchen table or over a cup of coffee. We can do virtual check ins, phone calls, texts or even e-mails. I keep it simple, flexible, and respectful of your time.
Q: What can I expect working with you?
A: You can expect honest communication, timely responses, and systems that actually make your life easier. I’ll handle your books like they’re my own because your peace of mind is part of the job.
Q: What kind of taxes can you take care of?
A: I can handle the taxes that keep your business running month to month. This includes payroll tax filings, including forms like 941 and 940, as well as state unemployment and withholding reports. Your business sales or excise tax, I don’t touch federal income tax returns, but I’ll keep your books clean and ready for whoever does.
Q: Do you file Federal Income taxes?
A: Nope. That’s a job for your tax preparer or CPA. But I make sure your books are clean, current, and ready for them so filing is a whole lot easier. If you don’t already have someone to file your taxes, I know a few trustworthy folks I’d be glad to recommend. People who share my values of honesty, clarity, and keeping things simple.
Q: Will you need access to my bank accounts?
A: To reconcile your books accurately, I’ll need access to your bank and credit card. Or monthly statements, either through read-only access or secure document sharing. We’ll choose the method that makes the most sense for you and keeps your data protected. I never move money or make transactions, just track and report what’s already happening.
Q: Do you use QuickBooks?
A: I work with both QuickBooks Online and QuickBooks Desktop. If you already use it, I’ll work within your system. If you’re starting from scratch or want help setting things up, I can get everything organized and running right from the start.
Q: What makes Twisted Wire different from other bookkeepers?
A: I’m not a firm, I’m a person. You won’t get passed off or lost in a system. I show up with respect, reliability, and a real understanding of what small businesses and rural folks deal with every day. I’ll meet you in your world, speak your language, and treat your business like it matters, because it does.
Q: How do we get started?
A: When you’re ready, we’ll have a short call to see if we’re a good fit. I’ll learn about your business, answer your questions, and if we both say yes, we’ll make a plan that fits your pace and priorities.
What I Expect from Clients
Working together is a two-way street. I do my best work when clients:
Communicate clearly and respond in a timely manner
Provide accurate, organized documentation
Trust the process and follow the systems I’ve put in place
This helps me do my job well and keeps your books running smooth. If things ever feel off-track, I’ll speak up and I hope you’ll do the same.
Late Payment Policy
Invoices are due by the 5th of each month
A $25 late fee may apply if payment isn’t received within 7 days. I’ll always send a reminder first, life happens, but timely payment keeps things moving for everyone.
What Happens Next
When you’re ready, I’ll make it easy to get started. No stress, no pressure, just a simple, steady process that fits your life and your pace.
Here’s what onboarding looks like with Twisted Wire Bookkeeping:
1. We start with a conversation.
We’ll hop on a quick call or meet in person to talk through your business, your books, and what kind of support you need. You can ask questions, and I’ll walk you through the options that make the most sense for where you’re at.
2. We pick a package that fits.
Based on what we talk about, I’ll recommend a monthly plan (or hourly setup, if that works better for your needs). No pressure, just clear pricing and a plan that works for you.
3. We handle the paperwork.
I’ll send over a simple client agreement, a secure onboarding form, and instructions for sharing what I need to get started — things like account access, reports, or logins. I’ll help every step of the way.
4. I get to work.
Once I’ve got everything I need, I’ll dig into your books and start cleaning, organizing, and building systems that support the way you work. I’ll keep you posted and check in if anything needs your attention.
5. You breathe easier.
Your books are off your plate and in steady hands. I’ll keep things updated, stay in touch, and give you the clarity and confidence to make smart decisions — without all the financial guesswork.
I care about your business, and I care about mine too. I’ve built Twisted Wire to be clear, calm, and consistent That only works when expectations go both ways. I’ll show up on time, deliver what I promise, and keep you informed. I ask that you do the same.